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MÖRINZ hair care for all hair types. Join the global MÖRINZ family and become a customer today 💛✨

Terms of Service

About MÖRINZ

MÖRINZ is an online store for both businesses and private customers, offering a range of professional hair care products.

Company Information:

Address: Sommarrogatan 2, 63226 Eskilstuna, Sweden

Phone: 072-906 51 14

Email: Info@morinz.se

Business Hours: Monday – Friday kl. 11:00 – 14:00

FREE SHIPPING ON ORDERS OVER 499 SEK

We offer free shipping on orders of at least 499 SEK in a single purchase.
For orders under 499 SEK, a shipping fee of 66 SEK applies within Sweden.

HOW DO I CHANGE MY ORDER?

Changes cannot be made once an order has been completed.
If the order has not yet been processed, it may be possible to cancel it, but this cannot be guaranteed.
Contact customer service via email: Info@morinz.se.

DELIVERY TIME

Orders received before 1:00 PM are usually processed the same day.
Delivery time is 1–5 business days.
Exceptions may occur during high season or holidays.

DELIVERY NOTIFICATION

Once your package has been shipped, you will receive a notification with tracking information.
The package is sent via PostNord, and you will receive an SMS or email notification on where to collect your package.

TRACK YOUR PACKAGE

You will receive a tracking number via SMS or email.
Use this number to track your package via PostNord.

I HAVEN'T RECEIVED MY PACKAGE

The package remains at the pickup point for a certain period according to PostNord’s policy.
If not collected in time, it will be returned to our warehouse.

IF A PACKAGE IS NOT PICKED UP

If a package is not picked up, it will be returned to our warehouse.
You have two options:

Have the package reshipped for a shipping fee of 120 SEK.

Receive a refund of the purchase amount minus the shipping fee (120 SEK).

Contact us via email: Info@morinz.se or phone: 073 700 38 42.

INCORRECT INFORMATION

If you provide incorrect information, the package may be returned to the warehouse.
The same terms apply as for uncollected packages.

RIGHT OF WITHDRAWAL & RETURNS

You have the right to withdraw from your purchase within 14 days of receiving the product.
A return shipping fee of 120 SEK applies.
The product must be unopened and in its original packaging to be approved for return.

RETURN CONDITIONS

The product must be unused, in its original packaging, and in undamaged condition.
If the product is opened or used, it cannot be returned for hygienic reasons.

CLAIMS

If you receive a defective product, you can make a claim by contacting Info@morinz.se.
If the claim is approved, MÖRINZ will cover all shipping costs and refund the purchase amount.

OTHER

MÖRINZ reserves the right to change shipping and return costs if needed.

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Begär en konsultation

✨ Få personlig rådgivning 📅 Boka en tid med vår skönhets- och hudvårdsexpert idag!

📅 Boka En Tid

Vänligen boka en tid inom de tillgängliga tiderna.

Efter att du har fyllt i ansökan, vänligen fortsätt till betalningsprocessen genom att klicka på knappen. Observera att kostnaden för konsultationen är 69 kronor.

💬 Kommunikationsmetoder

About MÖRINZ

Company Information:

FREE SHIPPING ON ORDERS OVER 499 SEK

HOW DO I CHANGE MY ORDER?

DELIVERY TIME

DELIVERY NOTIFICATION

TRACK YOUR PACKAGE

I HAVEN'T RECEIVED MY PACKAGE

IF A PACKAGE IS NOT PICKED UP

INCORRECT INFORMATION

RIGHT OF WITHDRAWAL & RETURNS

RETURN CONDITIONS

CLAIMS

OTHER

✨ Få personlig rådgivning
📅 Boka en tid med vår skönhets- och hudvårdsexpert idag!